Refund and return policy

What this policy covers

This policy applies to payments made to Mubta for its paid plans (Plus and Pro) through the payment gateway, by Tuwaiq Pay. The free plan has no charges. Fees paid to universities, scholarship providers, language tests or any other organization are not covered and follow those organizations' own policies.

What payments it covers

This policy also covers payments made by bank transfer or e-wallet to the Mubta accounts shown at checkout, and payments for extra-use packs.

When you can get a refund

You can get the full amount you paid back when all of the following are true:

• You ask within 3 days (72 hours) of the payment.
• You have used the plan for no more than 2 applications (at most two university applications filled automatically with the Chrome extension).
• The request comes from the owner of the account the plan was bought for.
• The payment is for one plan period; each payment (a new subscription or a renewal) is counted on its own from the date it was paid.

How usage is counted

We use the usage record kept in your account and count each university you filled an application for automatically with the Chrome extension as one application. You can get a refund if you used the plan for 2 applications at most; once you have used it for more than 2, a refund is no longer possible, because the value of the service is used as soon as it is used. You can see how much you have used at any time on the «Usage» page in your account.

Extra-use packs

An extra-use pack can be refunded within 3 days of the payment as long as none of its uses has been used; when several packs were paid for together, the payment cannot be refunded once any of them is used. When your paid plan is refunded and ends, the extra uses left in your balance end with it.

When a refund is not possible

Payments cannot be refunded:

• More than 3 days after the payment. We do not refund part of a payment for the remaining days of a plan.
• When you have used the plan for more than 2 applications.
• For an extra-use pack once any of its uses has been used.
• For the remaining days of a plan when you move to another plan: they are added to the new plan instead.
• When the account was suspended for breaking the terms of use or misusing the service.
• For fees paid to anyone other than Mubta, such as universities and scholarship providers.

Payment errors

If you were charged twice for the same period, or you paid and your plan did not start and we could not start it, we refund the extra or unused amount in full whatever the time or usage. Contact us with the payment reference.

How to ask for a refund

In Plan and billing in your account, choose "Request a refund" (shown while a refund is possible) and give the reason, or send a message from the contact page with the topic "Refund request" for the special cases below. Include the payment reference (it starts with MB-). Never send your password, full card number or security code.

How long it takes

We review your request and email you the outcome within 7 days of receiving it at the latest. Once approved, the amount goes back to the same payment method you used, and it can take up to 15 days from approval to appear in your account, depending on your bank or card provider.

Payments by transfer

If you paid by bank transfer or e-wallet, we send the amount back by transfer to the account or wallet you paid from, and we may ask you to confirm the account details first.

What happens to your plan after a refund

The refunded paid plan ends on the day the refund is approved and your account returns to the free plan. Your data stays as it is: your profile, applications and notes.

Unpaid orders

Nothing is charged for an order you have not paid. You can cancel an unpaid order from Plan and billing, and it is cancelled automatically if it is not paid within the time shown at checkout. Once you have uploaded a transfer receipt and it is being checked, the order cannot be cancelled from your account; contact us if you need to.

Cancelling and refunds

Mubta plans do not renew automatically, so nothing more is charged: paid features stay until the end of the period you paid for, then your account returns to the free plan. A plan ends early only through a refund request under the conditions above, and when you move to another plan the days left are added to the new plan.

Changes to this policy

We may update this policy from time to time and show the date of the last update at the top of this page. Each payment follows the policy in force when it was made.